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Accessibility for Ontarians with Disabilities

1Password Commitment Statement

Last updated: June 18, 2024

1Password is committed to treat all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements as required under the Accessibility for Ontarians with Disabilities Act.

Please review our accessibility policy below:

Accessibility Policy

1. Purpose

1Password is committed to maintaining an accessible environment for persons with disabilities. We will use reasonable efforts to ensure that our policies, practices and procedures governing the provision of our services to persons with disabilities are consistent with the following principles:

  • Services are provided in a way that respects the dignity and independence of persons with disabilities;

  • Persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other staff or visitors; and

  • Persons with disabilities have opportunities equal to others to obtain, use and benefit from 1Password’s goods or services.

2. Definitions

For the purposes of this policy: “Disability” means:

  • Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co‐ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;

  • A condition of mental impairment or a developmental disability;

  • A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;

  • A mental disorder; or

  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

“Service animal” means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.

Support person means, in relation to a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods and services.

3. Application of Policy

This policy applies to 1Password services that are provided to the public. The policy applies to all staff and visitors at 1Password, who are accountable for providing accessibility to persons with disabilities.

4. Providing Goods and Services to Persons with Disabilities

We are committed to excellence in serving all visitors, including persons with disabilities, and will carry out our functions and responsibilities by:

  • Communicating with persons with disabilities in ways that take into account their disability.

  • Serving persons with disabilities who use assistive devices. Ensuring that persons with disabilities who are accompanied by their guide dog or other service animals are permitted to enter the premises of 1Password with the animal and to keep the animal with them, unless the animal is excluded by law from the premises.

  • Ensuring that persons with disabilities who are accompanied by a support person are permitted to enter 1Password’s premises with their support person. At no time will persons with disabilities who are accompanied by their support person be prevented from having access to their support person while on 1Password premises.

5. Support Persons

Persons with disabilities may enter 1Password’s premises with a support person and have access to the support person while on the premises. In certain circumstances, 1Password may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.

6. Service Animals

A person with disabilities may be accompanied by a guide dog or other service animal when on 1Password’s premises. In the event that service animals are excluded by law from the premises or a part thereof (e.g. an area where food is being prepared), 1Password will provide other resources or support to enable the person with disabilities to access the services and goods offered by 1Password.

7. Notice of temporary disruption

1Password will notify the public in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about its anticipated duration, and a description of alternative facilities or services, if available. Notice will be posted on the doors of the device (i.e. elevator door), or communicated by such a method as is reasonable in the circumstances.

8. Training for staff

1Password will train its staff and other individuals who provide services to the public on 1Password’s behalf on the provision of its services to persons with disabilities. This policy will also be shared as soon as practicable with new hires. 1Password’s training will include the following topics:

The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;

  • How to interact and communicate with persons with various types of disabilities;

  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog, service animal or a support person;

  • How to use or access the equipment or devices available on 1Password’s premises or otherwise that may help with the provision of services to persons with disabilities;

  • What to do if a person with a particular type of disability is having difficulty in accessing 1Password’s goods and services; and

  • This policy.

1Password will provide training on an ongoing basis when changes are made to 1Password’s policies, practices and procedures governing the provision of services to persons with disabilities.

9. Feedback process

1Password welcomes any feedback regarding the methods we use to provide services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by e-mail to:

Accessibility Team: 4711 Yonge Street, 10th Floor, Toronto, Ontario, M2N 6K8, accessibility@1Password.com or 1-866-812-7277

Accessible formats are available on request. The Accessibility Team will review and assess all feedback received with respect to 1Password’s accessibility practices and policies. If the feedback is in the nature of a complaint, the comment(s) or allegation(s) will be investigated, unless they are made in bad faith, or are frivolous or vexatious. When investigating complaints, those staff who directly interacted with the complainant or those who would typically interact with the complainant, if any, will be asked to comment on the allegation(s) made in the complaint. After reviewing and investigating a complaint, the Accessibility Team will provide a written response to the individual who provided the feedback. Responses shall be provided within a reasonable amount of time and will depend on the complexity of the issues raised.

10. Modifications to this policy

Modifications to this or other policies Changes will not be made to this policy unless the impact of the changes on persons with disabilities has been considered. Any 1Password policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

11. Questions about this policy

If anyone has a question about the policy, or if its purpose is not understood, please contact the Accessibility Team. 1Password welcomes suggestions from staff for improving this policy and the manner in which we provide services to persons with disabilities.

12. Requests for AODA compliance documents

Upon request, 1Password shall provide a copy of this policy to any person. When a request for this policy is received, 1Password will provide the document or information in a format that takes into account the requestor’s disabilities.

1Password Multi Year Accessibility Plan

Accessible Emergency Information

1Password is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

1Password will provide training to employees and other staff members regarding Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and other staff members.

1Password will take the following steps to ensure employees are provided with the necessary training:

  • Post our Accessibility Policy on our internal website

  • Ensure relevant employees have received the Accessibility Policy and training

Information and communications

1Password is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

1Password will continue to take the following steps to ensure all new websites and content on our websites conforms with WCAG 2.0, level A/AA:

  • Review new content and ensure it is up to date with WCAG 2.0, level A/AA

  • Make any new amendments as necessary

1Password is working to conform all websites and content on websites with WCAG 2.1, level A/AA by December 31, 2024.

1Password will ensure that all publicly available information is made accessible, upon request, by providing publicly available information in different ways (ex: Large print, read aloud etc.).

1Password has taken the following steps to make sure existing feedback processes are accessible to people with disabilities upon request:

Employment

1Password is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, 1Password will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

  • Update online careers page with 1Password’s commitment to accessibility.

  • Notify talent acquisition and human relations teams that upon request we will make accommodations for public and staff with disabilities during the recruitment and assessment processes and when people are hired.

1Password develops and puts in place individual accommodation plans and return-to-work plans for employees that have been absent due to a disability.

1Password will take the following step to prevent and remove other accessibility barriers identified:

  • Provide an open forum for reporting any accessibility barriers and needed accommodation.

For more information

For more information on this accessibility plan, please contact the Accessibility Team at:

Accessible formats of this document are available free of charge upon request.